Frequently Asked Questions
Everything you need to know about shopping with Rockett St George.
What are your shipping rates and delivery times?
We offer standard shipping across the UK starting from £5.95, with delivery typically taking 3-5 working days. Express delivery options and international shipping are also available at checkout.
Can I return an item if it doesn't fit my space?
Yes, we offer a 28-day return policy for most items. Products must be returned in their original packaging and in a resaleable condition. Please note that bespoke or made-to-order items are non-refundable.
What should I do if my order arrives damaged?
We take great care in packaging our unique pieces, but if an item arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the damage to arrange a replacement or refund.
Do you offer trade discounts for interior designers?
Absolutely. We have a dedicated trade program for interior designers, architects, and developers. You can apply for a trade account via our website to access exclusive pricing and services.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your parcel's journey directly via our courier's website.
Are your products ethically sourced?
We are committed to responsible sourcing. We work closely with independent artisans and established manufacturers to ensure high standards of craftsmanship, fair labor practices, and sustainable materials wherever possible.